At Emmerich Trails, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our Return and Refund Policy carefully to understand the terms.

1. Eligibility for Returns

We only accept returns under the following conditions:

  • The product is defective or damaged upon delivery.

  • The request for return must be made within 7 days from the date of delivery.

  • The product must be unused and in the same condition that you received it, including its original packaging.

2. How to Return a Product

If your product is defective, damaged, or you need to initiate a return within the specified time frame, please follow these steps:

  • Contact us at [email protected] within 7 days of receiving your order. Please provide your order number and a description or photos of the damaged or defective item.

  • Our customer service team will guide you through the return process and provide you with any additional instructions if necessary.

  • We do not accept returns for products that are used or no longer in their original condition.

3. Refund Policy

  • Once we receive the returned product and confirm that it meets our return criteria, we will process a refund.

  • Refunds will be issued in cash upon delivery at the time of returning the product.

  • If your return does not meet the criteria outlined in this policy, the item may be sent back to you at your expense.

4. Non-Returnable Items

We do not accept returns on the following items:

  • Products that have been used or opened.

  • Items not purchased directly from Emmerich Trails.

5. Shipping Costs

  • Shipping charges for returns are the responsibility of the customer unless the item is defective or damaged.

  • We will cover the shipping costs for returns if the product is faulty or damaged upon arrival.

6. Processing Time

  • Once we receive your returned item, please allow 7-10 business days for us to process your return and issue a refund.

  • We will notify you via email once your return has been processed and your refund has been issued.

7. Contact Us

If you have any questions regarding our return and refund policy, or if you wish to initiate a return, please contact us at:

Email: [email protected]

Thank you for shopping with Emmerich Trails! We’re committed to providing you with the best products and service.